Shipping policy
Welcome to TriniSkies! We are delighted to offer you our unique products with a hassle-free shipping experience. Please read the following information carefully to understand our shipping policies.
Processing Time
In stock orders are typically processed within 1-2 business days after payment confirmation. Please note that orders placed on weekends or public holidays will be processed on the next business day. Custom Graphic Orders and Embroidery are typically processed within 2-8 business days
Shipping Rates
Shipping rates are calculated at checkout based on the weight of your order and the destination. We offer standard and expedited shipping options to accommodate your preferences.
Domestic Shipping
We currently offer domestic shipping within Trinidad and Tobago. All domestic orders are shipped via our trusted local carriers.
- Standard Shipping: Estimated delivery within 3-5 business days.
- Expedited Shipping: Faster delivery within 1-2 business days.
- please note custom orders have longer processing times
International Shipping
We are thrilled to serve customers worldwide! International shipping rates and delivery times vary depending on the destination. Customs and import duties may apply, and customers are responsible for any additional fees imposed by their country.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment on our website or through the carrier's tracking portal.
Shipping Delays
While we strive to deliver your orders promptly, please be aware that unforeseen circumstances such as weather conditions, customs clearance, or other external factors may cause delays. TriniSkies is not responsible for any delays once the package has been handed over to the carrier.
Incorrect Shipping Information
It is the customer's responsibility to provide accurate shipping information during checkout. Please double-check your shipping address to ensure that your order reaches you promptly. TriniSkies is not responsible for orders shipped to incorrect or undeliverable addresses.
Missing or Damaged Items
In the rare event that your order arrives with missing or damaged items, please contact our customer support team within 7 days of receiving your order. We will work promptly to resolve the issue and ensure your satisfaction.
If you have any questions or concerns regarding our shipping policies, feel free to contact our customer support team at triniskies@gmail.com.
Thank you for choosing TriniSkies for your shopping needs. We appreciate your trust and look forward to serving you!